Evaluate service provider and customer experiences for a selected business.
Research the type(s) of service, type(s) of customers, use of technology, organizational structure, and delivery processes for the business.
Select one area of opportunity and develop a 700- to 1,050-word service management improvement plan that includes the following:
- A description of the company and what your research indicated for various areas of opportunity. Describe at least 2 areas of opportunities.
- Address one opportunity. Why did you chose that one over the other areas that could have been improved upon?
- An analysis of potential solutions to address service management needs. Be sure you analyze the situation with process improvement techniques and do not jump to a conclusion.
- A comparison of the business with other businesses in the same sector that outlines competitive advantages in the area of opportunity as a result of implementing this solution.
Use process improvement techniques that are relevant to the industry of concern and the area/service that you are trying to improve.
Format your paper according to APA guidelines.
Use at least 2 academic references.