verbal and nonverbal communication
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One letter I received this past week is had both verbal and nonverbal communication. One nonverbal message in the letter a $25.00 discount on my next service call. Another nonverbal message was a person smiling and a thank you for using the company. Yes, they do support the verbal message because the man that did the service for me said “Thank You” for my service orally and in a written message. In order to ensure that the verbal and nonverbal messages match when I send them is make sure my word choice matches the tone of the message.
agree or disagree to the post of 2-3 sentences
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