Peers Post 2: Data, Information, and Knowledge
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Demonstrate more depth and thought than simply stating that “I agree”
or “You are wrong.” Guidance is provided for you in each discussion
prompt.
Peers Post:
Hello,
In my industry we use knowledge management in the form of a CRM. In our CRM database we can track the sale price of product, amount of product sold, product delivered, product used, etc. At any time, those who have been granted access to this resource are able to at a glance understand where a project is located, what type of product is being used and how much. With this resource we are also able to track production in the form of how long it takes to manufacture product to shipment, install to customer use. All the data that is put into this data base combined provides us the information used to create new process or improve processes to streamline production, shipping, commissioning, and training on use of product.
Cody Fitzsimmons
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