Defining what is our true interest and how it differs from our positions is not simple to achieve. But it is the crux of the conflict resolution concept.
Please respond in about 150 words for each question below:
- Why is it so important for us to differentiate between the two?
- What happens if we do not define or define wrongly?
Initial post for each module discussion:
- At the beginning of each module, address the discussion topic, making sure to meet all of the criteria on the rubric.
- A substantive comment should be approximately 200 words or more.
- Cite sources within your comment to support your statements.
- Include at least one reference, properly formatted, not just a link.
- Shachar, M. (2011) Conflict Resolution Management (CRM) – Textbook. Chapters: 4 and 6.
- Shachar, M. – NCM512 – M1. PowerPoint Presentation
- Ertel, D., & Gordon, M. (2008). Best Practices: Negotiating – What’s the point of the deal, really? Ivey Business Journal Online. London:Sep/Oct 2008. Vol. 72, Iss. 5, 1 pp.)
- Beagrie, S. (2007). How To… negotiate. Occupational Health. Sutton:Sep 2007. Vol. 59, Iss. 9, p. 28 (1 pp.)
- Cronin-Harris, C. (2004). Negotiation Strategy: Planning Is Critical. The CPA Journal. New York: Dec 2004. Vol. 74, Iss. 12; p. 44.
- Leung, A. S. M. (2008). Interpersonal conflict and resolution strategies; An examination of Hong Kong employees. Team Performance Management. Bradford: 2008. Vol. 14, Iss. 3/4; p. 165
- For your Case Assignment – Leventhal, L. (2006). Implementing Interest-Based Negotiation: Conditions for Success with Evidence from Kaiser Permanente. Dispute Resolution Journal. New York: Aug-Oct 2006. Vol. 61, Iss. 3; p. 50