Discussion DISCUSSION ASSIGNMENT Many organizations check up on their own level of quality by using ‘mystery shoppers’. This involves an employee of the company acting the role of a customer and reco

Discussion

DISCUSSION ASSIGNMENT

Many organizations check up on their own level of quality by using ‘mystery shoppers’. This involves an employee of the company acting the role of a customer and recording how they are treated by the operation.

Choose two or three high-visibility operations (for example, a cinema, a department store, the branch of a retail bank, etc.) and discuss how you would put together a mystery shopper approach to testing their quality. This may involve you determining the types of characteristics you would wish to observe, the way in which you would measure these characteristics. Try out your mystery shopper plan by visiting these operations.

SPECIFICATIONS

·       Use your textbooks reading and at least 1 more resource.

·       Use your own understanding and words based on readings and at least 1 more source (Include Bibliography)

·       Cite correctly through your paper

·       Use APA writing style (See specs)

·       Remember to reply to at least 2 peers.

Please ensure that the discussion question response is substantive in nature, which includes a minimum of 300 words.  Please avoid writing the minimum. Please make sure that the response is topic specific and relevant to the course material.