Please follow the guidelines in this syllabus for written assignments. This project is worth 10 percent of your final grade. Points will be awarded as follows:<\/p>\n

1. Degree to which you explain and discuss the process of changing the corporate culture as it relates to complaints (0-20 points)<\/p>\n

2. Discussion of how complaints might strengthen the relationship between the organization and the customer (0-40 points) <\/p>\n

3. Discussion of your personal experience with a complaint (0-20 points)<\/p>\n

4. Submission requirements met (see general guidelines for written projects). (0-20 points)<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Read the following white paper entitled, \u201cThe Customer Complaints X-Ray.\u201d https:\/\/beyondphilosophy.com\/customer-complaints-x-ray\/ Conventional wisdom suggests that 91% of people don\u2019t complain. They prefer to obtain their revenge by not buying from a company that has provided an inferior product or service. They simply go quietly into the night, never to be heard from again. They have […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_joinchat":[]},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/posts\/162012"}],"collection":[{"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/comments?post=162012"}],"version-history":[{"count":0,"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/posts\/162012\/revisions"}],"wp:attachment":[{"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/media?parent=162012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/categories?post=162012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qualityassignments.net\/wp-json\/wp\/v2\/tags?post=162012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}