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Total Quality Management (TQM) has an important role in any company; with the implementation of this program, companies can continuously improve their performance. Thus, organizations will be able to considerably meet their internal and external clients’ needs in terms of services and product quality, and develop an efficient and profitable business. The paper below analyzes how this concept was implemented by British Airways, since it is among the first companies to implement such a program.<\/p>\n
Anca MADAR, Implementation of total quality management Case study: British Airways, Bulletin of the Transilvania University of Bra\u015fov Series V: Economic Sciences \u2022 Vol. 8 (57) No. 1 \u2013 2015, Retrieved from http:\/\/webbut.unitbv.ro\/BU2015\/Series%20V\/BULETIN%20I%20PDF\/16_Madar_A.pdf<\/a><\/p>\n READ the information provided by the resources and references on the Background page. Understand the theory and concept of TQM and Six Sigma.<\/p>\n NOTE:<\/strong> Cite the references in the Background, as well as additional references you use in your Case paper.<\/p>\n The report should be 5\u20136 pages and submitted by the Module due date.<\/p>\n Sierra. F. (2013), Total quality management. [YouTube video]. Retrieved from https:\/\/www.youtube.com\/watch?v=gJk_I1h914I<\/a><\/p>\n Global Text Project (2017), Operations management: Special topic: Total Quality Management. OpenStax CNX. Retrieved from http:\/\/cnx.org\/contents\/2a279ebf-9d2b-4e95-8682-195a1afc2d4b@4<\/a><\/p>\n Global Text Project (2017), Operations management: Special topic: just-in-time and lean systems. OpenStax CNX. Retrieved from http:\/\/cnx.org\/contents\/bbb730ed-34b5-40f9-b75b-11b3b727d142@4<\/a><\/p>\n Ching-Chow Yang (2010). Six Sigma, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech, Retrieved from: https:\/\/www.intechopen.com\/books\/quality-management-and-six-sigma\/six-sigma<\/a><\/p>\n Maher Lazreg (2010). Integrated Model Linking Maintenance Excellence, Six Sigma and QFD for Process Progressive Improvement, Quality Management and Six Sigma, Abdurrahman Coskun (Ed.), InTech, Retrieved from: https:\/\/www.intechopen.com\/books\/quality-management-and-six-sigma\/integrated-model-linking-maintenance-excellence-six-sigma-and-qfd-for-process-progressive-improvemen<\/a><\/p>\n ASQ Learning about Quality (2017).Total Quality Management. Retrieved from http:\/\/www.asq.org\/learn-about-quality\/total-quality-management\/overview\/overview.html<\/a><\/p>\n Optional Reading<\/strong><\/p>\n Halliday, J. (2010). Once-mighty GM searches for level road. Adweek. New York: Jun 7, 2010. Vol. 51, Iss. 23; p. 11. EBSCO (AN 51393193)<\/p>\n iSixSigma. (2009). Statistical Six Sigma Definition. <\/em>Retrieved from http:\/\/www.isixsigma.com\/new-to-six-sigma\/statistical-six-sigma-definition\/<\/a><\/p>\n Mehrjerdi, Y. (2011). Six Sigma: Methodology, tools and its future. Assembly Automation, 31(1); pp. 79-88. [Trident Online Library] AN(855071335)<\/p>\n Tague, N. (2004), Excerpted from The Quality Toolbox, Second Edition, ASQ Quality Press, Retrieved from http:\/\/asq.org\/learn-about-quality\/data-collection-analysis-tools\/overview\/control-chart.html<\/a><\/p>\n ASQ Learning about Quality. (2017), Retrieved from http:\/\/www.asq.org\/learn-about-quality\/history-of-quality\/overview\/over view.html<\/a><\/p>\n ISO9000 Quality Standard. (n.d.). Free management library. Retrieved from http:\/\/managementhelp.org\/quality\/iso9000\/iso9000.htm<\/a><\/p>\n ASQ Learning about Qualiry. (2017). Malcolm Baldrige National Quality Award. Retrieved from http:\/\/asq.org\/learn-about-quality\/malcolm-baldrige-award\/overview\/overview.html<\/a><\/p>\nCase Assignment<\/h3>\n
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