write 2 business emails positive and negative email messages

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Respond to the two requests for messages below. Each message should be at 250-300 words in length.

Create the sender and receiver’s name and subject title.

Part 1: Routine and Positive Messages

1.Communication on Etiquette Training

Potential customers often visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you frequently deal with high-profile clients. However, the rest of the workforce has not received such training, and you worry that someone might inadvertently say or do something that would offend one of these potential customers.

Write a four-five paragraph in-house email to your general manager explaining why you think who might come in contact with customers should receive such training.

Part 2: Negative and Challenging Messages

It is often difficult to know if an email message is a letter or memo, if it takes on a different form because it is electronically sent. Tone is important; in a sense, like letters, emails take on a different tone (attitude of writer to reader) depending on the situation of sender and receiver and the type of relationship between them. As writers of messages, we need to consider also the context of in house messaging (within the organization) and out of house messaging (to clients/businesses or service providers outside the organization and to other organizations).

2.Internal HR Issues

Imagining that you are a human resources manager, write an email to all those who report to you informing them that late arrivals, long lunches, and overly casual workplace clothes and behavior will no longer be tolerated. Write an email that would correspond to and address this situation.


  • Have you used an audience centered approach?
  • Is the purpose of your message clear?
  • Have you emphasized the positive? Have you used a conversational tone?
  • Have you balanced details with general statements?
  • Is your writing free of grammatical errors and biased language as well as awkward passive constructions? Are the format, presentation, and paragraphs of your email organized adequately?

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